Aetna and Coventry Health Contact Information

For convenient real-time status and tools, log onto our secure Provider Websites:

For timely resolution of your eligibility, benefits and claims questions, please contact our Provider or Customer Service Center by calling:

  • Aetna  at 1-888-632-3862 for Indemnity and PPO based plans or 1-800-624-0756 for HMO based plans
  • Coventry at 1-800-288-3343 for HMO and PPO plans, 1-866-364-5663 for individual plans  or 1-866-901-4692 for Medicare Advantage plans.

Prior Authorization issues, please contact:

New credentialing provider steps:

  • Go to
  • Choose Health Care Professional
  • Choose Join the Network
  • Choose Medical Providers

Check on credentialing status at 1-800-353-1232

For updating demographic information:


General Number:  800-872-3862 (Stay on the line, and wait for a representative - do not push any buttons/selections).